Frequently Asked Questions
Shipping Information
How Do I Track My Order?
You have multiple options for tracking your order.
Choose the option to “Track My Order” from the Home Page when logged into your phone stuff account.
You may monitor your order at any moment by clicking on the link in the email that we’ll send you, which includes a tracking number.
How Long Will it Take To Get My Package?
Obviously it depends how far away you are, but we’ll send you an email as soon as it’s left the building, with a tracking number.
Do I Need A Account To Place Order?
It is required that you create a user account with phone stuff in order to place an order.
Without creating an account, you may browse items available on the phone stuff website.
A registered NZ mobile phone number and email address are all that needed for registration; we created the process quick and simple.
What does 'refurbished' mean? What are the benefits of buying a refurbished phone?
For us, “refurbished” refers to taking a used phone and using only original components to restore it as closely as possible to its original state.
It’s better for the environment and your wallet to purchase refurbished goods. Comparing it to new, you can save up to 40%. Furthermore, you may reduce a phone’s carbon footprint in half by giving it a second life.
It also means you’re contributing to the 50 million tonnes of e-waste that the globe discards annually by keeping another phone from ending up in a drawer or a landfill.
Is a refurbished phone still good?
Certainly, reconditioned phones are fully working items. Everything about them functions as it should. Every component of a refurbished Apple device, including the iPhone’s battery and screen, is guaranteed to be in perfect operating order. The same as their recently acquired counterparts.
Do you offer a guarantee?
Definitely. We offer a 12-month guarantee on all of our phones.
I’ve forgotten my password, what can I do?
Don’t worry we all forget our passwords every now and then.
So just simply go to log in but click on ‘forgotten password’ to be emailed your password reset options.